An anti-harassment service helps borrowers understand their rights when facing inappropriate behaviour from bank or recovery agents. It provides professional guidance on handling recovery communication in accordance with RBI guidelines and applicable laws.

Yes. Since 2019, Settle Loan has been helping eligible borrowers understand their rights and providing professional support in dealing with repeated recovery calls, threatening behaviour and recovery agent harassment while working towards a suitable loan settlement solution.

No. Recovery agents must follow RBI guidelines and cannot threaten, abuse, intimidate or harass borrowers during the recovery process. Borrowers have the right to be treated with dignity and respect.

Do not ignore the situation. Maintain a record of all calls and communicate with your lender about your financial condition. If you believe the recovery process is becoming inappropriate, seek professional guidance and understand your rights under RBI guidelines.

Recovery agents may contact borrowers regarding overdue payments, but they must follow RBI guidelines and behave professionally. They cannot use threats, intimidation or unlawful methods during recovery visits.

Recovery agents are expected to respect the privacy and dignity of borrowers. They should not unnecessarily harass or intimidate family members while attempting to recover outstanding dues.

Yes. If a recovery agent behaves inappropriately or violates RBI guidelines, you can raise a complaint with the concerned bank or financial institution. If the issue remains unresolved, you may approach the appropriate grievance redressal authority.

Recovery communication may continue until the lender officially approves and completes the settlement process. It is important to stay in communication with the lender and follow the agreed process.

RBI has issued guidelines requiring banks and authorised recovery agents to follow fair, respectful and lawful recovery practices. Borrowers should not be subjected to threats, abuse or intimidation during the recovery process.

Since 2019, Settle Loan has been helping eligible borrowers across India understand loan settlement, debt relief and anti-harassment solutions. Our experienced team provides professional guidance, explains borrower rights and supports borrowers throughout the recovery and settlement process.